General Terms and Conditions of Sale for the R12 Store
The online shop on the website r12store.fr has been established by the individual enterprise R12 Store, which operates this site. Any order placed for a product listed in the online shop of the r12store.fr website implies prior consultation of these general terms and conditions. Consequently, the consumer acknowledges being fully informed that their agreement regarding the content of these general terms and conditions does not require the handwritten signature of this document, as long as the customer wishes to order online the products presented in the shop on the website.
The consumer has the option to save or edit these general terms and conditions, it being specified that both the saving and editing of this document are solely their responsibility. The online shop set up by the individual enterprise R12 Store on the website includes the following information: legal notice allowing for a precise identification of the individual enterprise R12 Store.
- Presentation of the essential characteristics of the goods offered
- Indication, in Euros, of the price of the goods, as well as, where applicable, delivery charges
- Indication of payment, delivery, or execution methods
- Right of withdrawal (14 working days from receipt of the order)
- The duration of validity of the offer or price
- The conditions for terminating the contract when it is of indefinite duration or for a duration longer than one year.
All of this information is presented in French. The consumer declares that they have the full legal capacity to commit to these general terms and conditions.
ARTICLE 1: SCOPE
Completeness These general terms and conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions set forth in these general terms and conditions. No general or specific conditions stated in documents sent or delivered by the consumer may be incorporated into these conditions, provided that these documents are incompatible with these general terms and conditions.
ARTICLE 2: PURPOSE
The purpose of these general terms and conditions is to define the rights and obligations of the parties in the context of online sales of goods and services offered by the individual company R12 Store to private and professional consumers.
ARTICLE 3: CONTRACTUAL DOCUMENTS
This contract is formed by the following contractual documents, presented in descending hierarchical order: these general terms and conditions of sale; the order; the order form. In the event of a contradiction between the provisions contained in documents of different ranks, the provisions of the higher-ranking document shall prevail.
ARTICLE 4: ENTRY INTO FORCE - DURATION
These general terms and conditions come into effect upon the placement of the order. These general terms and conditions are concluded for the duration necessary for the provision of the subscribed goods and services, until the expiration of the warranties owed by the individual company R12 Store.
ARTICLE 5: ELECTRONIC SIGNATURE
The validation of the order at the time of payment by the consumer constitutes an electronic signature which, between the parties, holds the same value as a handwritten signature.
ARTICLE 6: ORDER CONFIRMATION
The contractual information will be confirmed via email no later than at the time of delivery or, failing that, to the address indicated by the consumer in the order form.
ARTICLE 7: EVIDENCE OF THE TRANSACTION
The computerized records, maintained in the information systems of the sole proprietorship R12 Store under reasonable security conditions, shall be considered as evidence of the communications, orders, and payments made between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.
ARTICLE 8: PRODUCT INFORMATION
8-A:
The sole proprietorship R12 Store presents on its website the products for sale with the necessary characteristics that comply with Article L 111-1 of the Consumer Code, which provides the potential consumer with the ability to know the essential characteristics of the products they wish to purchase before placing a final order.
8-B:
The offers presented by the sole proprietorship R12 Store are only valid within the limits of available stock or during the ongoing promotional period.
8-C:
The sole proprietorship R12 Store reserves the right to cancel the sale of a product if it is sold at a loss. Resale at a loss is a criminal offense punishable by a fine of 375,000 euros for a legal entity (Article 131-38 of the Penal Code).
8-D:
Only the prices displayed on the website serve as reference rates.
8-E:
The product photos illustrated on the website r12store.fr are non-contractual.
ARTICLE 9: THE ORDER
9-A:
The order can only be recorded if the user is clearly identified: either by logging into their account using their access codes or by creating an account on the website if they are not yet registered. The ordering process is as follows:
- Selecting items and adding them to the cart
- Validating the contents of the cart
- Identifying or creating an account on the website www.r12store.fr
- Choosing the payment method and accepting the general terms and conditions
- Validating the payment
9-B:
For the purposes of communication and information regarding the delivery of the order, the sole proprietorship R12 Store emphasizes the importance of providing your mobile contact details.
9-C:
Resale at a loss constitutes a criminal offense punishable by a fine of 375,000 euros for a legal entity (Article 131-38 of the Penal Code). The sole proprietorship R12 Store reserves the right to cancel, modify, or request additional payment for any orders that do not comply with this condition, whether from a private or professional customer.
Here’s the translation of the provided text into English:
ARTICLE 10: PRICES
The prices are indicated in euros and are only valid on the date the order is sent to the consumer. They do not include delivery fees, which are charged additionally and specified before the order is confirmed. The prices include the applicable VAT on the day of the order, and any changes in the applicable VAT rate will be automatically reflected in the prices of the products in the online store. Any pricing error displayed renders the order void. Payment of the total price must be made at the time of the order. At no time can the amounts paid be considered as deposits or installments.
ARTICLE 11: PAYMENT METHOD
To pay for their order, the consumer has the choice of all payment methods mentioned in the order. The consumer guarantees the individual business R12 Store that they have any necessary authorizations to use their chosen payment method at the time of validating the order form.
In particular, the option of payment in installments is available with the Payplug x Oney services, whose general terms and conditions are available here.
The individual business R12 Store reserves the right to suspend any order processing and delivery in the event of refusal of payment authorization by credit card or any other means of payment for the transaction by officially accredited bodies or in case of non-payment.
The individual business R12 Store also reserves the right to refuse to deliver or fulfill an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is currently being resolved.
The individual business R12 Store has implemented a verification procedure for orders to ensure that no one is using another person's banking details without their knowledge. As part of this verification, the customer will be asked to send a copy of an identification document and a proof of residence to the individual business R12 Store, either by physical mail or electronically. The order will only be validated after our services have received and verified the submitted documents.
ARTICLE 12: PRODUCT AVAILABILITY
The order will be fulfilled within three days at the latest from the day after the consumer places their order. For unavailable products, fulfilling the order means arranging for restocking from the suppliers of the sole proprietorship R12 Store. If the sole proprietorship R12 Store finds that the product ordered by the customer is unavailable, in particular due to the suppliers of the sole proprietorship R12 Store, the consumer will be informed as soon as possible and will have the option of canceling their order. The consumer will then have the choice of requesting either a refund of the sums paid within 30 days of payment, or an exchange of the product for a product of a similar price and range, or a modification of their order.
ARTICLE 13: DELIVERY TERMS
Products are delivered to the address provided by the consumer on the order form. At the consumer’s request, an invoice may be sent to the billing address instead of the delivery address by selecting the corresponding option in the customer account when placing the order. As soon as we proceed with a shipment, you will immediately receive an email notifying you. As with any shipment, delays in delivery or loss of the parcel may occur. In the event of a delay in delivery compared to the date indicated in the shipping confirmation email, we ask that you notify us of this delay by calling us or by contacting us via email at contact@r12store.fr. We will then contact the carrier to initiate an investigation. An investigation conducted by La Poste may last up to 21 days from the date it begins. If during this period the product is found, it will be immediately redirected to your address (as occurs in most cases). If, however, the product is not found after 21 days of investigation, La Poste will consider the parcel lost. Only at that point will R12 Store be able to send you a replacement product. If the ordered product(s) are no longer available at that time, we will refund the amount of the items lost by the carrier. We decline all responsibility for extended delivery times caused by the carrier, particularly in cases of product loss or strike.
If the telephone number is not provided to the carrier when placing the order, the sole proprietorship R12 Store will not cover any additional reshipping costs for the said order.
ARTICLE 14: DELIVERY ISSUES CAUSED BY THE CARRIER
Any anomaly concerning the delivery (damage, damaged parcel, broken products, etc.) must be noted on the carrier’s delivery slip in the form of “handwritten reservations,” along with the customer's signature. The consumer must also confirm this anomaly by sending the carrier a registered letter with acknowledgment of receipt within two (2) working days following the delivery date, detailing the said claims. The consumer must also send a copy of this letter by email or regular mail to:
EI ROUMY Lionel, R12 STORE – 26 rue de la gemme, 33260 La Teste de Buch
Without proof of reservation regarding the product anomaly, the sole proprietorship R12 Store cannot be held responsible and will not provide an exchange or reimbursement of the damaged product(s). This also applies in the event of a product exchange: without the return of the item or proof of delivery, the company is released from responsibility if the product has not physically arrived at our premises.
ARTICLE 15: PRODUCT WARRANTY
In accordance with Article 4 of Decree No. 78-464 of 24 March 1978, the provisions herein cannot deprive the consumer of their legal warranty rights, which require the professional seller to guarantee against all consequences of hidden defects in the sold item.
The consumer is expressly informed that R12 Store is not the producer of the products displayed on the website within the meaning of Law No. 98-389 of 19 May 1998 relating to liability for defective products. Consequently, in the event of damage caused to a person or property due to a product defect, only the responsibility of the product manufacturer may be sought by the consumer, based on the information indicated on the product packaging. The manufacturer’s warranty terms and duration are specified on the product pages or, failing that, on the product packaging. Given the frequency with which technical product components are updated, R12 Store may, upon request, inform the consumer about the availability of spare parts for the products offered and provide information on how to obtain them.
ARTICLE 16: RETURN OF GOODS
1 – Withdrawal Case:
In accordance with Article L.121-21 of the French Consumer Code, the customer has a period of 14 days from the receipt of the order to exercise their right of withdrawal without having to provide justification.
The withdrawal period begins on the day the customer, or a designated third party, receives the order. If the 14-day period ends on a Saturday, Sunday, or bank holiday, it is extended until the next working day.
The customer wishing to withdraw must, within this 14-day period, inform us of their decision by sending an email to contact@r12store.fr or by using the tools available in their customer account to request a product return. In the event of a withdrawal, the company must reimburse all payments received.
Any return accepted by the sole proprietorship R12 Store will result in a refund or store credit (at the customer's choice), after a quality inspection of the returned products in their original packaging. Returns must be made via Colissimo Tracked with Signature, as required in the event of damage or loss by their services.
In all cases, return shipping costs for withdrawal are the responsibility of the consumer.
The right of return only applies to products in their original condition and complete (packaging, accessories, instructions, etc.) and in new condition. Items returned incomplete, damaged, scratched, showing installation marks, or soiled by the customer will not be accepted and will be returned immediately.
2 – Non-Conformity Case:
As technical products are becoming increasingly complex, the sole proprietorship R12 Store systematically requires customers to indicate the Brand, Model, and Year of their motorcycle when placing an order.
In the event of non-conformity (excluding Universal Products) and only if this information was correctly provided during the order, all costs will be borne by R12 Store (return shipping, exchange, etc.).
Otherwise, return shipping costs will be charged to the customer.
3 – Apparent Defect Case:
If an apparent defect is found on the delivered product and duly confirmed by R12 Store under the conditions set forth in these terms, the customer may obtain a free replacement or reimbursement of the product as well as return shipping costs.
Requests must be made by email to contact@r12store.fr, and the sole proprietorship R12 Store may request additional information such as photos or videos to validate the return.
ARTICLE 17: RIGHTS OF USE
The right to use R12 Store software, as well as software distributed by the company, is granted to the consumer on a non-exclusive, personal, and non-transferable basis, in accordance with the French Intellectual Property Code. However, under Article L122-6-1 of this Code, the consumer has the right to reproduce software solely for the purpose of creating a backup copy when necessary to preserve its use. In any event, the software author retains ownership rights over their work, which the consumer agrees to respect.
ARTICLE 18: FORCE MAJEURE
Neither party shall be considered to have failed in its contractual obligations if their execution is delayed, hindered, or prevented by a case of force majeure. Force majeure refers to any irresistible, external, unforeseeable, and unavoidable event beyond the control of the parties that cannot be prevented despite all reasonable efforts. The affected party must notify the other within ten working days from the date the event becomes known. The parties shall then, within one month (unless impossible due to the force majeure), assess the impact of the event and agree on the conditions for continuing the contract.
If the force majeure event lasts more than three months, these general terms and conditions may be terminated by the affected party. Expressly considered force majeure or fortuitous events, in addition to those recognized by French court jurisprudence, include: blocked transportation or supply routes, earthquakes, fires, storms, floods, lightning, interruption of telecommunications networks, or issues specific to external telecommunications networks.
ARTICLE 19: PARTIAL INVALIDITY
If one or more provisions of these general terms and conditions are held to be invalid or declared as such pursuant to a law, regulation, or final judicial decision, the remaining provisions shall retain full force and effect.
ARTICLE 20: NO WAIVER
The fact that one party does not enforce a breach by the other party of any obligation set forth herein shall not be interpreted as a waiver of the obligation in question for the future.
ARTICLE 21: TITLE
In the event of difficulty interpreting any of the titles preceding the clauses and any of the clauses themselves, the titles shall be considered nonexistent.
ARTICLE 22: APPLICABLE LAW
These general terms and conditions are governed by French law. This applies to both substantive and procedural rules. In the event of a dispute or claim, the consumer will first contact the sole proprietorship R12 Store to seek an amicable solution. If necessary and as a second step, the consumer may file a claim with R12 Store via its dedicated support channel.
ARTICLE 23: DATA PROTECTION
The information requested from the consumer is necessary for the processing of their order and may be transmitted to R12 Store's contractual partners involved in fulfilling the order. The consumer may write to the sole proprietorship R12 Store, whose contact details appear in the website's privacy policy, to oppose such communication or to exercise their rights of access and rectification over their personal data, in accordance with the French law of 6 January 1978.